Website access Issue
Login Issues
1. I have forgotten my Login ID.

Your Login ID is an email address that you have registered with
To check your login ID, you may contact our Helpdesk.

2. I have forgotten my password.

Reset Password via Email:

  • (a)On the login page, click Get Password.
  • (b)Enter your email that you registered as user ID.
  • (c)Click on Send Code.
  • (d)An email with a verification code will be sent to your registered email address.
  • (e)On the Reset Password page, enter the verification code, and click onVerify.
  • (f)Enter the new password and re-enter the password to confirm that you have entered it correctly.
  • (g)Click Submit.
  • (h)If your password has been successfully reset, you will be able to login.
3. I did not receive a password reset email.

When you use the Get Password feature to reset your password successfully, an email with a verification code will be sent to you.
If you cannot find the email in your inbox, it may be in the Junk/Spam folder. Alternatively, you may contact our Helpdesk.

Customer Care Helpdesk:
  • Hotline: (65) 6742 7555 (Monday to Friday: 9am - 6pm; Saturday: 9am - 1pm)
  • WhatsApp: (65) 9012 6012 (Message)
  • E-Mail: